MOnitoring Satisfaction To Ensure Retention
Delight your customers
MOSTER is a robust research methodology to diagnose and quantify the path to customer delight.
Based on the models of Herzberg and Noriaki Kano, MOSTER is being used in 22 countries around the world.
MOSTER classifies attributes of your product or service into those that create delight and those that if not provided will create dissatisfaction and calculates
-> The ability of an attribute to create satisfaction or delight
-> How well the attribute is rated on a product or brand
-> Sensitivity of each attribute to effect change in customer perception
MOSTER - gives actionable results, which guarantees delight
Click here for download brochure[MOSTER.pdf(64KB)]
